Shipping & Returns

All items are inspected before dispatch and are carefully hand-packed. We do our best to ship your purchase as soon as your payment has cleared, including at weekends.

We offer registered Air mail and a competitively priced DHL shipping service. Air mail is calculated per 10g, starts from 2USD including handling and package fee. Please use estimator in your shopping cart to check the freight. 

Before you choose DHL shipping option, please check out this post: 

Air mail takes 15 to 25 days to reach majority of the world, but shipping time is greatly affected by factors beyond our control, like weather, post office delay, custom and etc. We couldn’t guarantee a timely delivery but will perform the best on our side. 

If your order by air mail is notified as “shipped” for 30 days without reception, please contact your post office and notify us. We will follow up closely to track the parcel, and refund/ reship in the worst case. 

You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company.

We offer optional insurance which covers you in the unlikely event that your parcel is lost or damaged by the postal services.

With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can’t be held liable for any damage that may have occurred in transit.

We accept pre-orders of certain products, the whole order with pre-order items will be shipped together by default. Please also be aware the pre-order schedule might change under notification.

 

We could help combine shipping of multiple orders, please choose store-pick up shipping method in the latter order and notify us in the comment of the order you want to combine. 

We will ship according to the shipping address you provided, please notify us any address change before your order is marked “processing” to avoid parcel loss.