Frequently Asked Questions:
Q1. Why my order separated to multiple orders automatically? Can I combine the shipping?
A1. If your order contains products from both FBA and HK warehouses, it will be automatically separated into orders by warehouse option. You can choose to combine the shipment by just unchecking option box of "Ship them from the closest warehouse. (at additional cost)".
Q2. What are the requirements for "Free Express Shipping on orders over $200"?
A2. Orders over $200 enjoy free express shipping except orders with bundle sell items. Please note that each sub order will be eligible for free express shipping if the total order amount reaches the requirement.
Q3. What if inventory in FBA warehouse couldn't meet my demand? Shall i contiunue to shop from FBA warehouse?
A3. If FBA stock could not meet your demand, we suggest you place order from HK warehouse instead of FBA option, and your order will be shipped from Hongkong.
Q4. What shall i do if i want to return or replace my FBA orders?