General Shipping Info

1.We can ship all in-stock orders in 1-3 business days as your payment has cleared.

2.All items are inspected before dispatch and are carefully hand-packed.

3.With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can't be held responsible for any damage that may have

occurred in transit.

4.We will ship according to the shipping address you provided, please notify us any address change before your order is marked "Shipped" to avoid parcel loss.

Shipping Options

We offer Registered Air Mail and competitively priced DHL/FedEx shipping service.

To avoid the big loss caused by parcel lost in transit, the Registered Air mail shipping is not available for order over $200. If the Registered Air mail shipping is must for you, please leave

us a comment. We will charge you the Express shipping cost, and ship following your instruction. But we regret that we can't hold the responsibility for the possible loss.

1.Registered Air Mail

Normal Orders (shipping from HK): US/GB/DE/AU POST, Singapore Post.

Fusion Service: US/GB/DE/AU Post, EU Post, Singapore Post.

US/GB/DE/AU Post includes the available country as United States, United Kingdom, Germany and Australia.

EU Post includes 30 countries in Europe.

Limiting for battery, includes pure battery and battery used products.

It normally takes 12 to 22 working days, Singapore Post is 15 to 30 working days, to reach majority of the world, but shipping time is greatly affected by factors beyond our

control,like weather, post office delay, custom and etc. We couldn't guarantee a timely delivery but will perform the best on our side.

If your order by Air mail is notified as "Traceable" for 30 days without reception, please contact your post office and notify us. We will follow up closely to track the parcel, and

refund/ reship in the worst case.

2.DHL/FedEx

DHL:3-5 working days not guaranteed, tracked, import duties excluded.

FedEx:4-8 working days not guaranteed, tracked, import duties excluded.

For express service, consignee has to help with the customs clearance issue when shipment reach the destination customs , in case import customs request information

or documents. It’s important to pay the customs duties in time, or the package will be returned. We would request the customer to take charge of the return fee if it

cause by the above reasons.

3.FBA (Fulfillment By Amazon)

We store our products in Amazon's fulfillment centers, and Amazon helps us to pick, pack and ship with lower shipping cost and faster delivery.This service is only valid

for US orders and we will expand FBA to other countries in the near future.

Standard Shipping: 3-5 Business Days, tracked, not insured, delivery normally by 9:30 a.m to 7:30 p.m.

Two-Day Shipping:2 Business Days, tracked, not insured. delivery normally by 9:30 a.m to 7:30 p.m.

One-Day Shipping:1 Business Days, tracked, not insured. delivery normally by 9:30 a.m to 7:30 p.m.

Customs, Duties and Taxes

You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier

company. We will not hold responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and

any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.

Customs are quite different in each country. please comment while you are placing order about the requirements, we will support as much as possible.

Split Orders

To fill your order as quickly and efficiently as possible, we sometimes will split your order into a number of different packages so that we could take advantage of the items in stock at

different warehouses. For example, we have a warehouse in America so you may receive multiple deliveries if you use American address for shipping.

Regardless of the number of deliveries you receive, you'll only be charged the amount that was originally quoted to you at the time you placed your order.

General Order Info

1.We can ship all in-stock orders in 1-3 business days as your payment has cleared.

2.All items are inspected before dispatch and are carefully hand-packed.

3.With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can't be held responsible for any damage that may

have occurred in transit.

4.We will ship according to the shipping address you provided, please notify us any address change before your order is marked "Shipped" to avoid parcel loss.

Order Status

1.1. Pending: Your order is submitted to us but without checkout.

2.2. Confirmed: Your order is accepted by us.

3.3. Processing: Your order is under Processing.

4.4. Shipped: Your order is collected for assignment by the forwarder.

5.5. Traceable: Tracking information for your order is available.

6.6. Waiting: Human interaction is needed for your order.

7.7. In Production: Your order needs more than 3 working days Processing time.

8.8. Canceled: Your order is canceled.

Remark

1.1. We will reserve the "pending" order for 2 weeks. If you don't check out within this Period, the order will be canceled.

2.2. Once your order has reached "processing" status, it can no longer be canceled or otherwise altered in any way.

3.3. It normally takes 1-2 working days for the order status to change from "Shipped" to "Traceable", since we need some time to collect the tracking information from the

forwarder and upload it to our system. You can enter your order here to track it when its status reaches "Traceable".

4.4. If your order is set as "Waiting" status, our Customer-Service stuff will contact you within 24-48 working hours to get this flag cleared ASAP.

5.5. Some Particular orders' Processing time will be longer than 3 working days, like the Fusion Service. We will apply the "In Production" status flag to these orders.

6.6. Please contact our customer service stuff timely if you need to cancel an order, and that order doesn't reach the "processing" status. To avoid any trouble, Please recheck

your shopping cart before checkout.