Please read and follow the agreements below when you are using our site. And please feel free to contact with us if you have any questions and concern.

Order Information

General
  1. We only accept the online order.
  2. All Prices stated are FOB Shenzhen. It does not include transportation costs which shall be borne by customers.
Order Status When you place your order, it will go through a series of steps during fulfillment.
  1. Pending: Your order is submitted to us but without checkout.
  2. Confirmed: Your order is accepted by us.
  3. Processing: Your order is under Processing.
  4. Shipped: Your order is collected for assignment by the forwarder.
  5. Traceable: Tracking information for your order is available.
  6. Waiting: Human interaction is needed for your order.
  7. In Production: Your order needs more than 3 working days Processing time.
  8. Canceled: Your order is canceled.
Remark
  1. We will reserve the "pending" order for 2 weeks. If you don't check out within this Period, the order will be canceled.
  2. Once your order has reached "processing" status, it can no longer be canceled or otherwise altered in any way.
  3. It normally takes 1-2 working days for the order status to change from "Shipped" to "Traceable", since we need some time to collect the tracking information from the forwarder and upload it to our system. You can enter your order here to track it when its status reaches "Traceable".
  4. If your order is set as "Waiting" status, our Customer-Service stuff will contact you within 24-48 working hours to get this flag cleared ASAP.
  5. Some Particular orders' Processing time will be longer than 3 working days, like the Fusion Service. We will apply the "In Production" status flag to these orders.
  6. Please contact our customer service stuff timely if you need to cancel an order, and that order doesn't reach the "processing" status. To avoid any trouble, Please recheck your shopping cart before checkout.

Payment Information

General
  1. Payment Term is DELIVERY AGAINST PAYMENT, we DO NOT accept C.O.D. orders.
  2. We accept the PayPal, Credit Card and Wire Transfers.
PayPal
    It is possible to make an electronic balance transfer via PayPal to: seratechi@gmail.com. You can choose this method directly during the online payment process.
Credit Card
    In order to pay by credit card, you will be required to enter your credit card number with the date of expiry once you reach Checkout. We accept Visa and MasterCard
Wire Transfers
  1. Wire Transfers can only be used on orders with a grand total (subtotal plus all additions and deductions and shipping fees excluded) of at least $500.
  2. For order > $2000, Wire Transfers is preferred. In this circumstance, 3% extra discount will be applied for the grand total (subtotal plus all additions and deductions, shipping fees excluded).
  3. Wire transfer payments usually take 3-5 business days to clear. We will not ship your order until your payment is verified by our bank. Please send a copy of the Wire transfers receipt to our customer service, it is not sufficient to release an order, but will help to push the delivery date.

Shipping Information

General
  1. We can ship all in-stock orders in 1-3 business days as your payment has cleared.
  2. All items are inspected before dispatch and are carefully hand-packed.
  3. With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can't be held responsible for any damage that may have occurred in transit.
  4. Actual shipping costs are calculated during checkout. For an estimate before checkout, please add the items you intend to order to your cart, and then cpck "Estimate Shipping" from the Shopping Cart page. This will provide a list of estimates for the shipping methods available to your selected destination.
  5. We will ship according to the shipping address you provided, please notify us any address change before your order is marked "Shipped" to avoid parcel loss.
Shipping Options
We offer registered Air mail and competitively priced DHL/UPS shipping service.
For order over $50, we offer the free Registered Air mail shipping. For order over $500, we offer the free DHL shipping(Free shipping exclude Propagate product).
To avoid the big loss caused by parcel lost in transit, the Registered Air mail shipping is not available for order over $200. If the Registered Air mail shipping is must for you, please leave us a comment. We will charge you the Express shipping cost, and ship following your instruction. But we regret that we can't hold the responsibipty for the possible loss.
  1. Air mail
    It is calculated per 10g, starts from 2USD including handling and package fee.
    It normally takes 15 to 25 days to reach majority of the world, but shipping time is greatly affected by factors beyond our control, like weather, post office delay, custom and etc. We couldn't guarantee a timely delivery but will perform the best on our side.
    If your order by Air mail is notified as "Traceable" for 30 days without reception, please contact your post office and notify us. We will follow up closely to track the parcel, and refund/ reship in the worst case.
  2. DHL/UPS
    DHL:3-5 days not guaranteed, tracked, not insured, delivery by end of day.
    UPS Worldwide Express plus:1-3 Business Days not guaranteed, tracked, not insured, delivery as early as 8:00 a.m.
    UPS Worldwide Express:1-3 Business Days not guaranteed, tracked, not insured, delivery typically by 10:30 a.m. or 12:00 noon.
    UPS Worldwide Express Saver:1-3 Business Days not guaranteed, tracked, not insured, delivery by end of day.
    UPS Worldwide Expedited:3-5 Business Days not guaranteed, tracked, not insured, delivery by end of day.

Customs, Duties and Taxes

You are expected to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We will not hold responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer. Customs are quite different in each country. please comment while you are placing order about the requirements, we will support as much as possible.

Warranty

We guarantee to provide accurate descriptions and high quality product. If you have any problems with your order, please notify us within 60 days from date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.

Returns

If you are not satisfied with a product you bought, for whatever reason, it is possible to return it for refund within 5 days of receipt (10 days for an exchange). You must first advise us by email: order@seeedstudio.com for return authorization.
No returns will be accepted without having previously obtained a return authorization. All returns must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise 'played with' product will not be accepted. The product must then be returned in its original packaging with its receipt and a small note for the reason of the return. The note will help us to serve you better and improve our products. Reimbursement will be denied for any products which do not conform to the abovementioned conditions.
Please note that all items will be reimbursed within 3 days of receiving the product (shipping fees excluded). You must cover the cost of returning the product. You will need to pay for shipping (if you want a refund instead of a replacement). Shipping fees will only be refunded if the return is a result of a shipping error on our part.


Customer Service/Technical Support

Please click Contact Us on the main page for Customer Service and Technical Support. Or you can directly send mail to order@seeed.cc for customer service, send mail to techsupport@seeed.cc for technical support. Because of time difference, customer service will response within 24 hours on business days, technical support will response within 48 hours on business days.

Accuracy of Information

We will perform the best on our side to ensure information and document provided by Seeed is complete, accurate and current. For that the large number of products we provide are various, we cannot guarantee that all information and document on this site is complete or current.

Third-Party Sites

To provide better experience for our users, we may link to sites operated by third parties. While we can not be responsible for any content, materials or other information located on the third-party sites. You will leave Seeed when you use these links. We can not take responsibility for any action you make in the third-party sites. Every action you make on the third-party sites is at your own risk.

Privacy

We may collect limited and necessary information when users are proposing a deal via our site system for the sole purpose of the deal making, users may register an account, place an order, get in contact with customer service or technical support, john in the forum, participate in a site activity, etc. The so-collected information will not in any manner be used against user and will not be used for any other purpose except for the deal with Seeed. We will not download, store, transfer, or make other use of user’s information without getting user’s explicit consent, and will keep such information in strict protection in accordance of local laws and regulation. Please refer to our complete privacy policy in the Privacy Policy button.

Agreements Revision

These Terms of Service may be revised at any time for updating. Please refer to this page for the modifications and the current Terms of Service.

Contact us

If you have any questions about this Privacy Policy, please contact us at:
Tower B 1/F, Shanshui Building, NanshanYungu Innovation Industry Park
Liuxian Ave. No. 1183, Nanshan District
Shenzhen ,Guangdong
P.R.C 518055
These Terms of Service were last updated in August, 2016.