We’ve been reported that quite a few orders shipped via DHL/UPS to Russia was delayed on delivery, and some of them was charged for high custom taxes. After googled a bit, we found this on UPS website:
Customs authorities in Russia have recently tightened restrictions on import shipments to Russia, in particular on dutiable shipments sent to private individuals. These shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation.
These additional requirements lead to an unprecedented number of customs holds and delays in delivery. UPS has therefore temporarily suspended the acceptance of dutiable shipments sent to private individuals in Russia until further notice.
We regret this step and are confident that, together with the Russian customs authorities, a swift solution can be found.’
We will stop using DHL/UPS shipping service on parcels to Russia until above problem are solved. Instead, we will ship them via Air mail or EMS, which is more suitable for current situation.